Help Desk

Primary Duties

• Receiving and processing incoming deliveries, packages, and mail.
• Maintaining district equipment and materials, including tracking maintenance schedules.
• Managing accurate inventory records, including tracking stock levels and ordering supplies.
• Scheduling facility usage, including coordinating events, meetings, and rentals.
• Scheduling facility usage, including coordinating events, meetings, and rentals.
• Organizing and filing information, including creating reports using:

Software Applications

• Word processing (e.g., Microsoft Word)
• Databases (e.g., Microsoft Access)
• Spreadsheets (e.g., Microsoft Excel)

Additional Responsibilities

• Providing customer service and support to staff, students, and community members.
• Maintaining facility calendars and scheduling systems.
• Coordinating setup and teardown of events.
• Monitoring facility conditions and reporting maintenance issues.
• Assisting with key management and access control.

Key Skills

• Organizational and time management skills.
• Excellent communication and customer service skills.
• Basic technical skills, including proficiency in Microsoft Office.
• Attention to detail and accuracy.
• Ability to multitask and prioritize tasks.

Performance Metrics

• Inventory accuracy and efficiency.
• Timeliness of facility scheduling and coordination.
• Customer satisfaction ratings.
• Report generation and data analysis.
• Compliance with district policies and procedures.

Training and Certification

• Facilities management software training.
• Customer service training.
• Basic computer skills training.
• Inventory management certification.
• Facilities management certification (e.g., CFM, FMP).